Privacy Policy
Welcome to the Treluxia Independent Website (hereinafter referred to as "this Website"). We attach great importance to your privacy and data security, and always prioritize the protection of your information. This Policy will clearly inform you of the methods for collecting, using, storing and protecting your personal information, as well as your relevant rights. Please carefully read this Policy before using the services of this Website; your continued use shall be deemed your consent to this Policy.
I. Personal Information We Collect
1. Voluntarily Provided Information: When you register an account, place an order, subscribe to emails, submit inquiries or participate in activities, you may need to provide information such as your name, email address, phone number and shipping address. Among them, the email address serves as the core contact method, which is only used to send you necessary information such as order notifications and service updates. We will strictly protect the security of your information.
2. Automatically Collected Information: When you visit this Website, our servers may automatically record information including but not limited to your IP address, browser information, access time, visited pages, device and system information. Such information is only used to analyze website traffic and optimize user experience, and is not associated with your personal identity nor used for any other purposes.
II. Purposes of Using Personal Information
1. Provision of Core Services: Processing orders, completing deliveries, responding to inquiries and after-sales services, and notifying you of order and logistics status.
2. Optimization of Website Experience: Analyzing user behavior to optimize website functions, content and interface, and enhance user experience.
3. Security Assurance: We will actively identify and prevent various potential security risks, and fully protect the legitimate rights and interests of this Website and you from infringement.
4. Communication and Notification: We commit not to send any automatic messages or unsolicited messages. We will only send service notifications via your email address (such as the subscription/registration email corresponding to Hi@treluxia.com) when necessary for service provision. If you no longer wish to receive such notifications, you can easily unsubscribe at any time via the unsubscribe link in the email or by contacting us directly.
III. Protection and Storage of Personal Information
1. Security Assurance Measures: We adopt industry-leading high-standard protective measures such as data encryption, access control and security auditing to fully ensure the security of your personal information and strictly prevent unauthorized access, use, disclosure or tampering of information.
2. Storage Period: Personal information will only be stored for a reasonable period necessary to achieve the purposes stated in this Policy. Upon expiration, the information will be deleted or anonymized in accordance with applicable laws.
3. Storage Location: Personal information will be stored on compliant servers. If cross-border storage is required, it will be handled in accordance with applicable laws and regulations.
IV. Sharing and Disclosure of Personal Information
1. We strictly abide by the principle of information confidentiality. Without your explicit authorization, we will never actively share, sell or rent your personal information to any third party.
2. To smoothly fulfill services, if it is necessary to disclose limited information to essential third parties (such as logistics providers), we will strictly screen partners, require them to sign confidentiality agreements, restrict the use of information to service purposes only, and supervise the entire process to ensure information security.
3. We may disclose personal information in accordance with the requirements of laws and regulations, judicial or administrative authorities to fulfill legal obligations and safeguard public interests.
V. Your Rights
1. Right of Access and Inquiry: You have the right to access your submitted personal information at any time. If you need to make an inquiry, you can easily communicate with us through the contact information in this Policy, and we will respond promptly.
2. Right of Correction and Supplement: If you find that your personal information is incorrect or incomplete, you may request correction or supplementation.
3. Right of Deletion and Account Cancellation: In accordance with laws and regulations and relevant service terms, you may request the deletion of your personal information or account cancellation at any time. We will process it quickly and properly after verifying your identity.
4. Right of Complaint and Suggestion: If you have any objections or suggestions regarding the processing of your personal information, you can communicate with us through the following contact information.
VI. Contact Information
If you have any questions, complaints about this Policy, or need to exercise relevant rights, you are welcome to contact us through the following methods at any time, and we will wholeheartedly answer and handle your inquiries:
Email Address: Hi@treluxia.com